Information We Collect

What You Share Directly

When you sign up for courses or contact us, you provide information voluntarily. This typically includes your name, email address, phone number, and sometimes details about your current role or learning goals. If you're making a payment, we'll also need billing information—though our payment processors handle the sensitive bits.

Course participation generates additional data. Your progress through modules, quiz responses, assignment submissions, and forum posts all help us understand how you're learning. We use this to improve course content and sometimes to offer personalized guidance.

Technical Information We Gather

Like most websites, ours collects some information automatically. Your IP address, browser type, device details, and how you navigate through our site help us keep things running smoothly and spot technical issues early.

We use cookies and similar technologies to remember your preferences and keep you logged in. Some cookies are essential for the site to work properly. Others help us understand which content resonates with learners.

How We Use Your Information

Everything we collect serves a purpose. Here's what we actually do with your data:

• Deliver educational services: Process your enrolments, grant access to course materials, track your progress, issue certificates, and provide support when you need it
• Communicate effectively: Send course updates, answer your questions, share relevant resources, and occasionally notify you about new programs that align with your interests
• Improve our offerings: Analyze learning patterns to refine course content, identify where students struggle, and develop better teaching approaches
• Maintain security: Protect against fraud, prevent unauthorized access, and ensure our platform remains stable and secure
• Meet legal obligations: Comply with Australian privacy laws, tax requirements, and other regulatory responsibilities

Sharing and Disclosure

We're not in the business of selling student data. But running an educational platform does require working with certain third parties. Here's who might see your information and why:

Service Providers We Trust

• Payment processors: Handle transactions securely and manage billing details
• Cloud hosting services: Store course materials and maintain our platform infrastructure
• Email service providers: Deliver course communications and support messages
• Analytics platforms: Help us understand site usage and improve user experience
• Learning management tools: Power the actual course delivery and progress tracking

All these partners are contractually required to protect your data and use it only for the specific services they provide to us. We don't give them permission to use your information for their own purposes.

When Law Requires It

Sometimes we must disclose information to comply with legal obligations—responding to valid court orders, cooperating with law enforcement in legitimate investigations, or protecting someone's safety. We'll always verify the legitimacy of such requests before sharing anything.

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do and how to do it:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days. There's no charge for reasonable requests, though we might ask you to cover costs for extensive or repetitive requests.

Correct Inaccuracies

Spotted something wrong? Let us know and we'll fix it promptly. You can update basic details like your email or phone number directly through your account settings. For more significant corrections, contact our support team.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we have legitimate grounds to retain certain data—like financial records we're legally required to keep for tax purposes, or information needed to resolve disputes.

Keep in mind that deleting your account means losing access to purchased courses and certificates. We'll make sure you understand what you're giving up before proceeding.

Object to Processing

If you believe we're using your information inappropriately, you can object. We'll review your concerns and stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.

Data Portability

Want to take your data elsewhere? Request a portable copy of information you've provided to us. We'll deliver it in a structured, machine-readable format that other services can import.

Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include encrypted connections, secure server infrastructure, regular security audits, and restricted access to personal data within our team.

Course materials and student data are stored on servers located in Australia, operated by reputable cloud service providers with strong security credentials. These providers maintain certifications for international security standards and undergo regular independent audits.

What We Expect From You

Security is a shared responsibility. Choose a strong, unique password for your account. Don't share your login credentials with others. Log out when using shared computers. Be cautious with suspicious emails claiming to be from savalioren—we'll never ask for your password via email.

Retention Periods

Different types of data have different retention needs:

When retention periods expire, we securely delete or anonymize the information so it can no longer identify you.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help the site remember your preferences and track usage patterns. Here's what we use and why:

Essential Cookies

These keep the site working properly. They remember that you're logged in, maintain your session as you move between pages, and store temporary information during enrolment. You can't opt out of these without breaking core functionality.

Analytics Cookies

We use analytics tools to understand how people navigate our site, which pages are most helpful, and where users encounter problems. This information is aggregated and doesn't identify individual users. You can disable these through your browser settings if you prefer.

Preference Cookies

These remember choices you've made—like language preferences, display settings, or which course materials you've already viewed. They make your experience more convenient on return visits.

Most browsers let you control cookie settings. Check your browser's help section to learn how to block or delete cookies. Just be aware that rejecting essential cookies will prevent you from using key features of our site.

Third-Party Links and Services

Our courses sometimes link to external resources—industry publications, tool websites, or reference materials. These third-party sites have their own privacy policies that we don't control. When you click through to another site, their rules apply instead of ours.

We try to link only to reputable sources, but we can't guarantee the privacy practices of external sites. Review their policies before sharing personal information with them.

International Data Transfers

While we primarily operate in Australia and store data locally, some of our service providers operate globally. This means your information might occasionally be processed in other countries—typically in data centers operated by major cloud providers.

When data leaves Australia, we ensure adequate protections are in place through contractual safeguards, standard data protection clauses, or the provider's participation in recognized privacy frameworks. Your rights under Australian privacy law remain intact regardless of where processing occurs.

Children's Privacy

Our courses are designed for adults and working professionals. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided personal information to savalioren should contact us immediately so we can remove it from our systems.

Changes to This Policy

Privacy laws evolve, and our practices occasionally need updating. When we make significant changes to this policy, we'll notify active users by email and post a prominent notice on our website. The "Last Updated" date at the top will always reflect the most recent modifications.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with modifications, you can close your account—though we'd rather discuss your concerns first to see if we can address them.

Complaints and Disputes

If you believe we've mishandled your personal information, please tell us. Most concerns can be resolved through direct conversation. Contact our privacy officer at info@savalioren.com with details of your complaint.

We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001